Return Policy

Effective Date: 21-10-2025

At M.R.S. Trading Company, we strive to provide fresh, high-quality products. We understand that there may be instances where you need to return a product, and our Return Policy is designed to make the process smooth and transparent.

When Can You Return Products?

You can request a return if:

• The product received is damaged, defective, or not as described.
• The product was delivered in wrong quantity or type.
• For perishable products, returns are valid only if the product spoiled during transit.

Return Time Frame

• Perishable items: Returns must be requested within 7 days of delivery.
• Non-perishable items: Returns must be requested within 15 days of delivery.

Conditions for Returns

• Products must be returned in original packaging.
• Items must be unopened, unused, and intact.
• All labels, tags, or seals must remain intact.

How to Initiate a Return

• Contact our customer support team at [email/phone] with:
  • Order number
  • Product details
  • Reason for return
  • Images showing any damage or defect
• Our team will provide a Return Authorization Number (RAN) and instructions for shipping the product back.
• Once the product is received and inspected, we will process a replacement or refund as per your choice.

Replacement and Refund

• Replacement: We will send a new product at no additional cost.
• Refund: The amount will be credited to your original payment method within 7–10 business days.
• Shipping charges for returns are generally borne by the customer, except when the return is due to our error.

Important Notes

• Returns for perishable items are only accepted if the product is damaged, spoiled, or incorrectly delivered.
• Please ensure products are returned in good condition, as we may refuse returns that do not meet our conditions.
• Inspect products immediately upon delivery and report any issues to expedite the return process.