Return Policy
Effective Date: 21-10-2025
At M.R.S. Trading Company, we strive to provide fresh, high-quality products. We understand that there may be instances where you need to return a product, and our Return Policy is designed to make the process smooth and transparent.
When Can You Return Products?
You can request a return if:
- The product received is damaged, defective, or not as described.
- The product was delivered in wrong quantity or type.
- For perishable products, returns are valid only if the product spoiled during transit.
Return Time Frame
- Perishable items: Returns must be requested within 7 days of delivery.
- Non-perishable items: Returns must be requested within 15 days of delivery.
Conditions for Returns
- Products must be returned in original packaging.
- Items must be unopened, unused, and intact.
- All labels, tags, or seals must remain intact.
How to Initiate a Return
- Contact our customer support team at [email/phone] with:
- Order number
- Product details
- Reason for return
- Images showing any damage or defect
- Our team will provide a Return Authorization Number (RAN) and instructions for shipping the product back.
- Once the product is received and inspected, we will process a replacement or refund as per your choice.
Replacement and Refund
- Replacement: We will send a new product at no additional cost.
- Refund: The amount will be credited to your original payment method within 7–10 business days.
- Shipping charges for returns are generally borne by the customer, except when the return is due to our error.
Important Notes
- Returns for perishable items are only accepted if the product is damaged, spoiled, or incorrectly delivered.
- Please ensure products are returned in good condition, as we may refuse returns that do not meet our conditions.
- Inspect products immediately upon delivery and report any issues to expedite the return process.