Refund Policy

Effective Date: 21-10-2025

At M.R.S. Trading Company, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we provide a clear and straightforward refund policy to ensure a hassle-free experience.

Eligibility for Refund

You may be eligible for a refund under the following conditions:

• The product was purchased directly from M.R.S. Trading Company via our website, physical store, or authorized distributors.
• Products must be unused, unopened, and in their original packaging.
• Refund requests must be submitted within:
  • 7 days of delivery for perishable goods (rice, wheat, pulses, oils, masalas)
  • 15 days for non-perishable goods or packaged bulk items

Non-Refundable Items

• Products that have been opened, used, or partially consumed
• Products damaged due to mishandling, improper storage, or accidents after delivery
• Items purchased through third-party vendors or marketplaces outside of our official channels

Refund Request Process

• Contact our customer support team at [email/phone] with:
  • Order number
  • Product name
  • Reason for refund
  • Photos (if applicable) showing damage or issue
• Our support team will verify the request and provide instructions for returning the product.
• Once we receive the returned product and confirm eligibility, the refund will be processed to your original payment method within 7–10 business days.

Refund Method

• Refunds will be credited to the same mode of payment used during purchase.
• If payment was made via cash on delivery, the refund will be processed through a bank transfer.
• Shipping charges, if any, are non-refundable unless the refund is due to our error.

Important Notes

• Refund requests made after the eligible period may not be accepted.
• Damaged or defective products due to shipping errors are eligible for full refund.
• Customers are advised to inspect products immediately upon delivery to report any issues.